Refund policy

FungiFun Return & Refund Policy

At FungiFun, we want you to be completely thrilled with your purchase. If a product doesn't quite meet your expectations, we are here to help make things right.

Because we use Amazon Multi-Channel Fulfillment (MCF) to ship our orders from local fulfillment hubs, our returns are seamlessly processed back through Amazon’s logistics network, while your refund is safely handled right here on Shopify.

1. Return Window & Conditions

We offer a standard 30-day return policy, meaning you have 30 days after the date your item was delivered to request a return.

To be eligible for a full refund, your item must meet the following baseline conditions:

Feature	Return Requirement
Item Condition	Unused, unworn, and in the same condition that you received it.
Packaging	Must be in its original product packaging with all tags intact.
Proof of Purchase	A receipt, order number, or invoice from FungiFun is required.
Return Shipping Cost	Customer-provided (unless the item arrived damaged or defective).

2. How to Initiate a Return

Because your inventory was shipped from an Amazon warehouse, we must generate an Amazon Return Merchandise Authorization (RMA) for your package. Please do not mail your item back to the address on your shipping box without contacting us first, as it cannot be tracked or refunded that way.

Step 1: Email our support team at Lucas@fungifun.shop with your order number and the reason for your return.
Step 2: Our team will generate an official Amazon RMA label and slip for you within 24–48 hours.
Step 3: Print the provided return label, place the authorization slip inside your package, and drop it off at the designated carrier (UPS, USPS, or FedEx as specified on your label).

Important Note: The return authorization slip containing the Amazon barcode must be placed inside the return box. Without this slip, the Amazon fulfillment center will not be able to scan your item back into inventory, which may delay or prevent your refund.

3. Refunds & Processing Time

Once the Amazon fulfillment center receives and inspects your returned package, they will notify our Shopify system.

Approval: We will notify you via email as soon as the return is scanned and approved by the fulfillment warehouse.
Timeline: Once approved, your refund will automatically be processed back to your original method of payment within 5 to 7 business days.
Banking Delays: Please remember it can take some additional time for your bank or credit card company to process and post the refund to your statement.

4. Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery. If an item is defective, damaged, or if you received the wrong item entirely, reach out to us at Lucas@fungifun.shop within 48 hours of delivery.

Please include clear photos of the product, the damage, and the barcode label on the packaging. Because Amazon manages our fulfillment, we will immediately file a claim with them and ship you a replacement or issue a full refund at absolutely no extra cost to you.